Many employees spend their time and efforts on monotonous tasks, while their managers underestimate the benefits of the automation process. It's easier to achieve your goals, improve product quality, and increase productivity with Robotic Process Automation (RPA), due to an opportunity to get rid of onerous tasks that hinder your workflow. Machines can do some of them, so why not let them handle it. This will enable you to address creative tasks and concentrate on priority issues. Automation can save your money by lowering operational costs and tracking inefficiency; that can be a big move to your success.
As soon as the necessity of automation is clear, you'll wonder which products you should choose for your organization. Here is the answer; our guide will help you make the best decision, so check it out and take the first steps towards change.
There are four types of the digital workforce on the market, depending on your demands:
1. Robotic Process Automation (RPA)
This technology provides ease of use for IT-specialists and ensures integration and automation across the business. With an intuitive environment, you can easily create and configure bots to perform the required tasks.
2. Cognitive automation
Here, bots can make decisions autonomously, departing from established instructions. That way, they can extract information from emails, CRM notes, PDF documents, etc.
It's helpful with Big Data analysis, and the ability to obtain complete information on business processes will allow you to identify the errors made and predict what's next.
4. Pre-built bots
Pre-built digital workers go a long way towards expanding your automation efforts; already trained bots are easy to use and available 24/7.
The digital workforce is useful for a wide variety of industries and companies of any size; all you have to do is analyze your needs and identify the most appropriate tools. We list here several interesting examples of automation usage to make your search for a solution easier.
Business process outsourcing (BPO)
It's a perfect way to streamline the outsourcing process to the next level. RPA is very applicable for customer experience: bots can be set up for call centers or create reports for outsourcing managers. Bots can even improve operational agility (intelligent bots) by escalation to a human customer service agent. As a result, we have a largely increased productivity and a self-sustaining service.
RPA is also beneficial for financial services. The financial sector involves a massive number of routine operations so that automation can free up most of the staff time. Robots with database access can simplify the process of loan underwriting, working with clients where human intervention isn't needed. Moreover, they can ensure the company's financial security by strictly following the KYC and AML regulations.
It's hard to imagine a niche like that without RPA services. Modern RPA systems cover almost all areas of insurance companies' activity. The use of such technologies increases competitiveness and makes it possible to reconstruct business processes in case of changes in market requirements or legal norms. Premium calculations, insurance policies, claims a smart bot can do processing, customer database formation, fraud prevention, and sales statistics.
The COVID-19 pandemic showed that the healthcare sector wasn't ready to keep pace with growing service demands. Robots can be used to report test results, process healthcare data, ensure compliance with role-based access control, and schedule appointments. This will save working hours and allow health professionals to focus all their attention on helping patients.
Automation for the life sciences industry will help avoid multi-day calculations (sometimes incorrect) and enhance product quality. The accuracy of the data received and the reduction of the complexity of its processing contribute to the better pharmacovigilance. RPA speeds up the delivery of drugs into the market and reduces development costs; all this significantly improves patient service and processing time.
Telecommunication companies need to adapt to operate successfully in the information society. RPA in telecom is focused on creating fast and affordable services for customers. Chatbots will make customer service and registration quicker and more efficient, while the more complicated questions will be left to the agents. Delivery of personalized content will help you get the most out of your marketing budgets and increase customer satisfaction. Optimizing network performance is the key to solving many problems.
The welfare of society depends on the effectiveness of the services provided by this sector, so the establishment of each pinion of this mechanism is indispensable. The development of new technologies allows to make public sector services more efficient and simpler by optimizing internal processes with minimum resource consumption. Processing of documents will no longer be so frustrating, and full transparency and accountability will help to gain the trust of citizens.
Manufacturing should be streamlined because tedious basic processes can do without human accompaniment. You can implement these tools in many different ways: supply chain automation, optimize the claims management cycle, organize orders and deliveries, and keep up with shipping demands. Among other things, it will reduce accidents, as bots can work in dangerous conditions.
As you can see, integrated automation scales the business and takes production to the next level. RPA technologies ensure the company's continuous development, minimizing the cost of routine duties, time, finances, and strength of your employees. That's the breakthrough into the future that will forever change the way you see your business.