Introduction to Business Process Automation (BPA)

Tuesday, 18 December 2018 11:09

Even the most promising business can be plagued by inability to perform simple tasks quickly. Outdated manual processes of approaching tasks and projects are riddled with flaws that make them time and cost consuming. To tackle the issue, a business has to be automated with software, and we’d like to explain why it is important.

bussines process automation

Why Business Process Automation Is Important

BPA is the technology-enabled automation of repetitive and complicated business processes. It can be based on one or several applications designed to simplify task execution, to enhance business operations, and to improve productivity.

With automation, businesses can optimize workflow and reduce errors. Business process automation (BPA) introduces the latest technologies and tools to various business sectors, facilitating intelligent interaction between humans and software.

In the modern business environment, BPA is highly important. Companies can’t simply afford to employ traditional methods that usually hinder the performance and compromise reliability of an enterprise. Business process automation allows you to increase the integrity of operations. It endows businesses with more independence because every sector can manage work details automatically. BPA software records and processes project data, saving time and costs. It also improves communication within a team.

One of its main advantages is that it allows employees to focus more on their primary assignments, not being forced to spend hours on end resolving menial and tedious tasks. As a result of BPA implementation, employees can gain job satisfaction while employers can boost their profit.

Moreover, the conventional approach to task management can’t guarantee the absence of man-made mistakes that can leave a company in total disarray. Process automation can minimize the number of human errors or immediately notify of any, preventing dire consequences.

Types Of BPA Tools

BPA will be very useful for any modern company. But, some are still unaware of its possibilities. We’d like to specify basic BPA tools that can significantly change business performance.

  • Business process management (BPM) focuses on identifying, monitoring, executing, assessing, and enhancing business processes according to a company’s objectives. It is a structured approach aimed at improving activity flow, relationships with stakeholders, and overall performance in the framework of established strategy.
  • IT service management (ITSM) represents a process approach that addresses customer needs. Through an IT service desk, companies can understand market tendencies and recast all the processes according to client expectations. ITSM allows optimizing data exchange, providing an accurate forecast and improving IT effectiveness of a business.
  • Desktop automation refers to the application of intelligent robots in the desktop environment. They can provide real-time support 24/7, enabling humans to better prioritize their tasks and to have several routine jobs automatically completed. Desktop automation optimizes operation and improves workflow.
  • Document digitization helps organizations to reduce the amount of paperwork. This tool digitalizes documentation, giving every authorized party access to important data. It allows storing documents according to their value. Besides, with document digitization, workers can better understand current situations and develop required strategies.
  • Intelligent process automation (IPA) is based on the collaboration of automation, robotic process automation, and machine learning. The goal of IPA is to mimic humans while performing routine tasks and advance employee performance. IRA can track interaction between systems and humans, formulate possible suggestions, interpret messages, and provide advanced analytics.
  • Robotic process automation (RPA) entails the integrations of robots and artificial intelligence (AI) into a business. RPA robots process data similarly to people, but they rarely make mistakes and more diligently follow their code. RPA can be easily integrated into an already existing system without causing any disruptions.

Best Practices In BPA

BPA offers various possibilities to improve your business. Before choosing how to automate your processes, it’s better to assess the nature of your business and what can be truly improved. This will also allow you to select the right tool, as it’s easy to get lost in their variety. Bear in mind that automation might require more time and money than initially expected. Thus, create the milestones in BPA to make sure that automation is worth investing in.

Once automation commences, it’s necessary to communicate the responsibilities in a team so that everyone knows their role and duties. Remember that employees should be involved in the process. Otherwise, it can affect interactions of systems and humans in the future.

Don’t forget about users, as they define the success of your business. They should be able to see the benefits of the proposed changes. Therefore, devote time and resources to educate them about innovations and to inform them about future plans.

In fact, without continuous advancements, automation is a vain effort to improve a business. As a trailblazer, you should monitor automation to improve and elaborate it in time. Be aware that you might face problems. In this case, remain consistent with your efforts to improve business performance and consider all possible options to resolve an issue.